You have agents making calls every day.
For every new agent, they must learn your business process,
but they also must know the critical pitfalls to never miss:
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Mini-Miranda
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Fair debt collection rules
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Personal data protection
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… and more
Any one of these errors could result in fines, lawsuits, or even losing your license, and impacting your business – and personal – reputation. Training only once a year, or only once upon hire, is too risky.
After just a few days, most trainees forget 70% of what they learned. Don’t let this investment be wasted!
Strong, consistent collections processes and behaviors must become a habit.
Instead of once-only training, fight the forgetting curve with continuous reinforcement.
With Learn.net Adaptive Microlearning™ agents receive daily questions and challenges, so they’re
reminded of the right processes and procedures, and which are the wrong things to do and say.
These daily habit-builders keep the right procedures top of mind, and ensure consistent behaviors – wherever and whenever your agents are on the line.
Still not convinced a quick 15-minute call is worth your time?
Learn.net is a CFPB* authorized partner, and the chosen partner provider of the ACA**, to provide reinforcement training to the ARM industry.
Here’s what our clients are saying:
“For a great price we have a continuous compliance and policy training tool that is really unmatched in the industry.
Thanks for making us all SHARPER!”
“Our collectors are more proficient than ever.
But more importantly, we have experienced a 50% drop in compliance violations.”
“I have been absolutely astounded by Eterna which offers a solid answer to our compliance education, assessment and retention concerns.”
Book a complimentary call to find out whether the Learn.net ARM habit-builder can help you build better agents, and avoid costly mistakes:
Sign up for a trial series and experience it for yourself!
* CFPB, the Consumer Financial Protection Bureau, a regulatory agency focused on consumer protection within the U.S. Federal Government.
** ACA International, the Association of Credit and Collection Professionals