Answer ‘Yes" or ‘No’ for each. Make comments as applicable.
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Capability |
Is there a top-down, proactive focus on… |
Yes |
No |
Comment |
Enterprise Knowledge Excellence
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Freeing selling time for selling; INCREASE SALES by using the Internet vs. expensive classroom time (1)? |
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Improving producers’ sales skills, tested & tracked (2)? |
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Improving CSRs’ performance skills, tested & tracked? |
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Improving producers’ and CSRs’ products knowledge, tested and tracked? |
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Improving knowledge of policies, especially related to E&O & HR; reduce E&O exposure, tested and tracked? |
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Auto re-assigning courses for low grades vs. management's goals? |
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Receiving regular, detailed reports of knowledge improvement, and problems? |
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Reducing training travel costs? |
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Reducing Instructor costs? |
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Reducing Web-conferencing phone costs? |
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Reducing CE training fees? |
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Reducing producer and CSR turnover? |
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Better "remediating" low producers? |
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Better remediating high loss producers? |
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Launching new programs faster & better? |
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- Internet usage for knowledge excellence increased 53% in 2004. Over 50% of training is now via the Internet.
- Testing is critical. Just showing up is not sufficient, and on-line testing makes testing easy now.
Score: (15 total) Yes__________________ No_________________
Note: If the Yes score is 11 or less, Learn.net can help, as it has at many well-known Insurance industry providers. We will be happy to answer any other questions you have – just call us at (678)-589-0132. You may either return this form to lduckworth@learn.net or fax it to (678) 589-0101. Our complete address is:
Learn.net, Inc. 100 Mansell Court East Suite 115 Roswell, GA 30076
info@learn.net www.learn.net
770-642-4400/4401 Fax
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