 |
 |
|
Improve The Enterprise’s Knowledge Excellence With “KnowledgeExcel” Solutions Better Connect With Distributed Employees, Contractors and Others The “KnowledgeExcel” benefits are very achievable by distributed enterprises who want to better “Connect” with and “Grow” enterprise knowledge quality, improve Compliance and better meet other enterprise knowledge needs. Your website’s “look and feel” is fully integrated, so that all solutions are provided directly by you (Learn.net’s solutions are anonymous to users). This Solution Brief overviews the KnowledgeExcel solution elements. The KnowledgeExcel solutions from Learn.net, powered by the MAPLEKnowledge Management System, allow a paced, quick-to-implement, quick-to-change and highly cost effective platform for many types of connection programs. Your only decisions are where to start, and to where to grow over time. This graphic depicts the synergistic, integrated, progressive capabilities. One or all can be implemented. The solutions are usually provided as a “Software as a Service (SaaS)” platform; the proven most cost-effective platform to harness. Major elements are overviewed below, including URL links to further information.
Provide Your Content and/or Courses Whether courses or knowledge content is housed on your server, at third party locations or on KnowledgeExcel’s server, content can be easily accessed by authorized employees, contractors, or other permitted individuals. The content can be provided free or can be purchased by e-commerce, pre-payment, post-payment or other payment options. The Registration Manager controls access, and all content is protected by multiple security methodologies. This screen example shows example course availabilities to be accessed. Content development services are also provided by Learn.net if needed.
 Assign Courses and/or Classes Where knowledge certainty has a relatively high value, administratively controlled assignment logic is available. Deadlines can be set, with alert reporting and email notifications if violated. Required and optional courses can be provided to the target customer or learner. Completions, partial completions, non-completions, etc. are tracked and reported. This screen example reflects how Admin can select courses to be assigned, with or without deadlines.  Require Assessments As Jack Welch observed, “What gets measured gets achieved.” Many KnowledgeExcel users have implemented online assessments to support many types of knowledge assurance needs (not to use assessments is called “Information Broadcasting” in the industry). Assessments can be related to: classes attended; online courses; pre-qualification (for recruiting, promotions, etc.); products, policies or procedures knowledge; and much more. This screen shows the assessment template. For more information see http://www.learn.net/assessment/.  Provide and Manage Certifications Automated Certification programs are used by many organizations where a high standard of knowledge certainty is officially needed relative to domain knowledge and skills, products, policies, procedures, etc. (often on a recurring basis, such as semi-yearly). Or, Expertise companies can establish Certification thresholds. With such automated certifications a company can be assured that the ultimate level(s) of competence is achieved. This graphic provides a Certifications workflow. For more information see http://www.learn.net/certifications.  Multiple Organizations and Hierarchies (via “Rules”) Many enterprises have multiple subsidiaries or divisions, each with its own set of departments, and each of those with multiple knowledge program needs. Manufacturing and distribution companies often deal through complex channel hierarchies including the OEM, Distributors, VARs, Retailers and Customers. In such situations avoiding the “either-or” tradeoff of de-centralized flexibility or centralized control and tracking is important. The Rules architecture of MAPLEallows all of these needs. The graphic presents an example multi-tier distribution network. More information is available at http://www.learn.net/maple/lms.pdf. 
Auto-Manage Classes and/or Events For those organizations that actively provide classes or events (or Webinars or live Satellite broadcasts), the Classes/Events Manager solution provides very robust capabilities. It allows such events to be easily and quickly configured by administrators via a web interface, be web-posted as available, supports online registration (with or without payment), and provides many types of tracking and reports. This graphic reflects how one user provides course location and registration options to its class attendees.  A Case Study is at http://www.learn.net/classes_management_case_study.html. Making the transition from traditional classroom to web-based knowledge transfers is aided, in this era of expanding high-speed broadband, by the Video-Via-Web solution. Presentations, announcements, training programs, etc. can be easily video recorded (in or outside a studio), synched slides added, assessments attached, etc. Messages can be more impactful and more personal, and it is well known that humans are visual learners. Thus, knowledge transfers are often stronger. The use of Video-Via-Web avoids the need for production time losses while learners are in class, and reduces time and travel costs for all. This screen reflects the video and synched slides. More information is available at http://www.learn.net/video-via-web.
Compliance and Skills Courses Learn.net provides over 1600 of the finest online Compliance and Skills courses in the world. These are presented as though coming from your website versus being a “click-through” to a third party website. Skills courses exist for: managers; sales; admin; IT; and for individual skills. Compliance courses cover Diversity, Sexual Harassment, HIPAA, and much more. All results are tracked and reported. For more information see http://www.learn.net/SkillsCourses. 
Business Processes/Best Practices Advisory and Content Development Services Improving business processes, implementing best practices, and developing content are just a few of the service types provided by Learn.net. KnowledgeExcel set-up and configuration services are also provided, including training for administrators and internal trainers. Within most organizations a workflow study will find that managing communications is the single most time and staff cost element. Communications can include: availability notices; new requirements; deadlines; updates; changes; cancellations; variance alerts; and other types of communications. The Email Manager solution automates all of those capabilities; all configured as required without coding. This screen shows an example emails config template.  E-Commerce Management In many knowledge programs, content, assessments, certifications, etc. will require a purchase, whether by credit card, pre-payment, post-payment or other method. The E-Commerce Manager automates all aspects of such purchases. This includes special discount structures, and more. This graphic depicts the many e-commerce capabilities. 
Registration Management A key element of Customer Relationship Management (CRM) is customer access and other data being collected and then related to customer activity. Also, access to content, knowledge programs, etc. is often managed through an existing Extranet or Intranet, where “single-sign-on” support is important for both customer ease of use and your data tracking and reporting. The registration management capabilities of MAPLE are very robust, for meeting all types of registration management needs. This graphic depicts an example registration template. Exact profiles needs can be configured. 
Tracking and Reporting The “open systems” object relational database within the MAPLE system is very robust for tracking all of the above capabilities and providing many report types; with each configurable to exact customer needs. Learner transcripts are also provided. This graphic shows an example report. Data can be provided real time to external applications, such as ERP, CRM, Accounting, or HR systems. 
As summarized above, the KnowledgeExcel solutions from Learn.net provide many different, progressive options for both connecting to key audiences, and for growing the business. Benefits are very achievable by Distributed enterprises who want to better “Connect” with employees and others, and “Grow” knowledge excellence. 
MAPLE
The MAPLE Knowledge Management System provides a fully Rules-based architecture and knowledge components that provide all the needed elements for any and all KnowledgeExcel elements. MAPLE’s four branded sub-elements are: BUILD!, PROVIDE!, CONNECT!, and GROW!.
|
|
