Automating Certification Programs

Many Optional Capabilities Can Be Applied

The quality assurance focus of certificate programs best addresses the truism by Jack Welch, GE CEO, who noted that, “What gets measured gets achieved.” Certifications have built-in processes for knowledge transfers assurance vs. just “checkmark” training where completions are good enough.

Certificate or Certification programs are increasingly being used to accomplish several benefits:
• Knowledge transfers assurance, vs. just “checkmark” attendance
• Establish a more valuable stature for a knowledge program
• Provide certified learners with proof of the achievement
• Provide a structure for regular re-certification (e.g., annual)
• Provide CEU credits in legal and compliance environments.

Examples of certificate programs run a broad gamut from a test-based certificate to highly complex, legally based programs requiring many elements and workflows. Some actual examples include:

• After numerous readings, a world-renowned wine expert requires timed, rigorous tests in order to qualify for multiple wine expertise certifications (those that pass REALLY know their wines!);

• An insurance organization requires 12 credit hours per year, comprised of several blended learning components, to qualify for being independent agents for its products;

• State legal bodies require annual credits hours based certifications for many roles, including insurance agent, financial products salesperson, doctors, nurses, accountants, engineers, trades experts (e.g., electrician), compliance auditors, and many more examples;

• A software company certifies its customers, installation and service partners and employees on knowledge of its enterprise solutions, with a certificate being provided;

• A workers compensation expert certifies agents, HR employees, doctors and others in legal requirements in regards to workers compensation.

Certification Automation Is Enabled By Many Possible Combinations of Preintegrated Content, Delivery, Accountability and Control Reporting. All Are Needed For A Complete Program. Elements are overviewed in this graphic.

In addition to the Content elements above, some of the pre-integrated options for needed Delivery, Accountability and Control include:

Delivery: “push” assignments with deadlines (including based on HRIS data feeds); simple “pull” content access with Search; specific curriculums of blended content types; multiple course components; sequential completion; e-commerce purchasing; classes admin; remote access; etc.

Accountability: inserted quizzes; tests; minimum scores management; credit hours management; licenses management; completion tracking; maximum time; certificate presentation (conditional); etc.

Control Reporting: learner transcripts; manager(s) reports; trainer reports; reports to license bodies; reports to central HR or other systems; variance reports; etc.

Many blended solutions are available from Learn.net, overviewed here.

Contact us today to find out how Learn.net can help your company accomplish its unique learning goals.