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 Case Studies
AUTOMATING PRODUCTS CLASSES MANAGEMENT AND REGISTRATION--SOFTWARE COMPANIES Better Serve Learners. Improve Revenues. Reduce Admin Costs. Improve Reporting Control. Survey Needs and Evaluations. The Learn.net MAPLE Classes/Events Manager solution, one of several pre-integrated KnowledgeExcel solutions from Learn.net, is ideal for automating all aspects of classes and events management for products and/or services training. This Case Study documents a very successful software company use example, and provides workflow details. Software companies, training organizations, etc. needing to train on its products and services. Seminar or “expertise” providers, and others, can use this solution to boost revenues, reduce training costs, add a competitive advantage, improve profits, and gain much better control of their business. This Case Study overviews an example program and its benefits.  See Classes/Events Manager - http://www.learn.net/classes_events_manager Automated Registration Process Increases Resource Availability and Efficiency for IPS-Sendero Education Department IPS-Sendero is the world-recognized leader in technology, education and professional services for corporate performance management (CPM) in financial institutions. For almost three decades, financial services organizations of all types have depended on IPS-Sendero solutions to support risk management, budgeting and planning, profitability measurement and accounting operations. IPS-Sendero’s financial industry focus is evident in its broad range of products and services, geared specifically to the needs of banks and credit unions. Those solutions are complemented by a global network of sales and support centers, comprehensive consulting and implementation services, and user group meetings and conferences. While robust, reliable products and support have fueled IPS-Sendero’s growth, the company’s strong training and educational resources have cemented its reputation as an industry thought leader. “Many of our employees are financial services veterans. Meeting them face to face in an instructional or training setting helps our clients understand and access the deep product expertise and industry knowledge behind our solutions,” said Vicky Peña, IPS-Sendero assistant vice president and director of training and development. “Retention is impacted significantly by our proven ability to help clients become experts on the products as well as the financial processes and concepts they support.” Answering the Challenges of Performance Management IPS-Sendero recently expanded its CPM solution portfolio to more than 30 products and services. As a result, the education department’s course offerings expanded, while staffing resources remained static. For her department to track successfully to the company budget and business plan, Peña identified several critical performance tactics: 
After reviewing a number of vendors and systems, Peña chose Learn.net’s MAPLE Classes/Event Manager. “The efforts by Learn.net to meet our specific needs were impressive,” Peña said. “The standard features are robust and easy to use, but after implementation, we discovered that we needed some workflow process changes. Learn.net adapted the solution for us and modified pre-programmed, rules-based configurations. The final solution works very well for us.” Less System Input, More Resource Output With MAPLE, IPS-Sendero’s education administrators now publish new course descriptions online, with many details auto-configured once selected. The course is then auto-populated to the IPS-Sendero website for learner registration access. Email lists can be used to automatically deliver new course alerts to present and potential attendees, as a “push” marketing program. Time-consuming, manual efforts were eliminated.
Different payment and pricing programs can be auto-supported (e.g., customer, partner, pre-paid, post-paid, credit card, etc.). Clients may easily register themselves, or the IPS-Sendero education department team can automatically register a learner for courses. Updating the course rosters is easy, so educational administrators can confirm and manage offline payments (e.g., checks or paid per contract) as often as needed. Learn.net MAPLE automatically notifies attendees and wait-listed clients via email about changes in training course details. While the system forwards information about the new location, instructor, prerequisites, time or date, the educational administrators can dedicate their time and attention to other business priorities or key projects. Clients easily and securely access their learner profiles and course transcripts. IPS-Sendero staff may easily and securely access reports including course roster, weekly status, sign in, workshop/class/event detail, payment activity, attendance summary and learner history. “Even though we were already doing some online registration, with MAPLE we are now well on our way to further automating what has been a laborious and expensive function for the last several years,” Peña noted. “Harnessing the power of the web in an innovative and cost-effective manner is critical to our efforts to enhance service and lower expenses. Our staff is now able to turn attention to other initiatives that contribute to the company’s competitive edge and market share. We are very pleased with our progress and with the benefits we’ve gained through our relationship with Learn.net.” Future IPS-Sendero projects could include online courses with rich media content, such as Flash animation and Video-Via-Web. For a seminars training provider Case Study, see http://www.learn.net/classes_management_case_study.htmlAll Manual Elements Are Automated…For Administrators and Learners The Learn.net proven MAPLE Classes/Events Manager solution automates all of the key manual tasks, as reflected in the workflow overview. The results is less admin time and costs, better learner experience (a marketing plus), and much better reporting. The Survey feature can also be used to plan classes and to evaluate improvement needs. Both aid revenues. The bottom line benefits are many.  Self-Assess Your Potentials valuate the gains potential for your self with this workflow comparison spreadsheet, available in full size by email from Learn.net. It will quickly reveal where time, costs and learner benefits are possible, versus how the process is being operated today. Contact Learn.net for a free copy. Also see: Assessment Management http://www.learn.net/assessment/ Certifications Management - http://www.learn.net/certifications
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In particular, Peña likes that all learner activities
come from the IPS-Sendero website’s look and
feel. Learn.net MAPLE requires no visibility, so
there is no “click-through” to a third-party
scheduling provider. As seen here, a learner
has multiple access points to available courses
from IPS-Sendero’s website. A click on the
URL takes them to the classes registration
page(s) , provided anonymously by Learn.net
via IPS-Sendero’s website.
